1. Financial policy

1.1 Setup

• For an installation, a deposit of 30% of the total amount, after taxes, is requested at the time of reservation, payable by credit card or by Interac transfer to Info@gazonarabais.com.
• For an installation, the balance must be paid in full by check to the team leader responsible for the work, or by Interac transfer to info@gazonarabais.com, on the day of the work, before the team leaves the field.

1.2 Product deliveries

• For a delivery, the full amount is payable before placing the order. This is payable by credit card or by Interac transfer to info@gazonarabais.com.

1.3 Refund

• For certain turf delivery, depending on the region, an amount of $25 per wooden pallet may be invoiced when ordering. This is reimbursable if the customer returns the pallets to Gazon at a discount in one of the partner branches. You will find the addresses of the branches on our website at www.gazonarabais.com/retour-des-palettes. To obtain a refund, the customer must complete a short form available at the same address. Reimbursement of wooden pallets is done once in the same way as the initial payment was made. The customer has a period of 6 months from the date of delivery to return the pallets.
• If the customer decides to cancel the installation contract, Gazon à Rébate retains the 30% deposit previously received.
• Any cancellation of the delivery contract by the customer must be made within a minimum of 48 working hours before the scheduled delivery date. A refund of 70% of the total amount of the invoice is then provided. With less than 48 hours notice, no refund will be granted.

1.4 Costs due to non-compliance with the preparation of the land by the client

• In the case of an installation, the customer must ensure that the ground is ready and meets the prerequisites for installation. You will find these conditions below as well as on our website at www.gazonarabais.com/pre-installation. If the land is not ready as mentioned in the conditions, fees of $150 to $300 apply depending on the working time of our team. These charges will be added to the invoice and due with final payment.
  • Grass is cut to the lowest level possible
  • There is no excrement on the ground
  • There are no objects on the ground (toy, rake, branches, trampoline, etc.)
  • Rocks and pieces of pavement are removed (all sizes combined)
  • No vehicles are in the parking lot
  • If possible, no vehicles are in front of the front of the field

1.5 Late fees

• If there is default of payment on the part of the client, a 3% fee applies per month of delay on the amount remaining to be paid, starting the day following the work. This percentage is applicable in proportion to the days of delay.

1.6 Date change fees

• A notice of 48 working hours is required for any postponement of work by the client. Below 48 business hours notice, a $50 fee will be charged.

2. Warranty

2.1 Sod

• Sod is covered by a 1-year supplier’s warranty from the date of delivery if the customer purchases a rooting fertilizer and seasonal maintenance fertilizer treatment with Discount Lawn. The client must also fully comply with the rules for watering, mowing and maintenance recommended by Gazon à Rébate.

2.2 Installation Service.

• The installation service is covered by a warranty for a period of 1 year following the date of installation in the event that the customer fully complies with the conditions of application of the warranty presented below:
  • The installation includes the spreading of rooting fertilizer by the Gazon à Rébate team. The watering of the new lawn begins as soon as the installers leave. The customer must ensure that they have the required equipment before installation.
  • The customer ensures that during the 2 weeks following the installation, the lawn is watered morning and evening very abundantly. At a minimum, the soil should be kept moist to a depth of 2 inches during this time. For the next 2 weeks, watering is done at least once a day. All for a period of 4 weeks. During heat waves, the customer makes sure to water the lawn to a depth of 2 inches during this period.
  • The first mowing is carried out 1 to 2 weeks after the installation of the lawn, taking care to always respect the 1/3 rule (never mow more than 1/3 of the sheet). Thereafter, it is recommended to maintain a height of 3 inches. In the fall and spring periods, a 2-inch mowing is optimal. In times of drought, a longer mowing (4 inches) is recommended. During prolonged heat waves, when the lawn goes dormant, it is best to avoid mowing altogether.
  • The customer buys a seasonal maintenance fertilizer treatment with Discount Lawn.
  • The application of the first seasonal maintenance fertilizer treatment is carried out 3 weeks after installation. The following treatments are then applied every 30 days. Fertilizer should be applied before a rain or else, you must water your land abundantly after applying the fertilizer, since there is a high concentration of nitrogen.

2.3 Exclusion of warranty

The following conditions are excluded from product and service warranties:

• Turf is exposed to animal feces or urine;
• The lawn is damaged by other work carried out on the land (trampling of workers, etc.);
• The lawn is not exposed to a minimum of 6-8 hours of sunshine OR 4 hours for the Shaded and Fescue variety of grass.
• The fertilizer is purchased elsewhere than from Discount Gazon
• The lawn is excessively exposed to water (excessive watering)

2.4 Other products and services

• In the event that the buyer judges that a product delivered does not meet his expectations, he must immediately contact Gazon à rebate (upon receipt of the product). Grass discount will assess the request and any issues with its specialists. Photos may be requested in order to carry out an expertise.
• Discount Lawn offers a weed-free lawn, but cannot fully guarantee that weeds will not grow in the weeks following the installation of the sod.
• Discount grass uses top quality soil and assumes no responsibility for its exact composition. For any questions or comments on this subject, please refer to our suppliers.

3. Deadlines

• Discount Gazon is not responsible for delays and schedule changes caused by factors beyond its control such as weather conditions, equipment breakage or any other forceful factor.
• Discount Gazon is unable to provide an exact delivery time. As for the installations, a team manager will contact the client in the hours preceding the arrival of the latter on your site.

4. Addition(s) and excess(es)

• During the installation, it is possible that the team on the ground notices changes to be made to the work in order to be able to carry them out properly (Example: there is a lack of earth so that the ground is straight). These changes are rare and generally do not exceed more than 5-10% of the value of the works. These additions must be approved by the customer and will be added to the invoice by the seller. In the case of a refusal of additions by the customer, Gazon à rebates cannot guarantee that the work will be carried out properly.
• The guarantee of point 2.2 will not apply if the refused additions harm the rooting of the lawn.
• Any addition to the order by the customer, 48 hours before the date of delivery or installation, will be considered as a new order, with the delivery costs that may be attached to it.

5. Installation report

The team leader will meet with the client at the end of the work, to ensure their satisfaction and to proceed with the final payment.

• An installation report will be completed by the team leader at the end of the work, whether the customer is present on site or not. This report will include:
  • The date of installation
  • The name of the responsible team leader
  • A note indicating whether the customer is keeping grass clippings or soil
  • A note indicating the client’s approval of the work
  • The customer’s refusal, if any, of additions (earth, grass, etc.)
  • A note indicating if the client is watering when the team leaves
  • Payment received or not and how
  • Post-installation photos
  • If the field is not ready when the team arrives, a note indicating the reasons
  • Others, as needed
• If the buyer judges that the installation does not meet his expectations, he must inform the team leader before the end of the work and ensure with him the changes to be made, if there are any. takes place.